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What Happens Next: EZ Computers will respond to your Virus Cleanup request within 24 hours Monday to Friday. Please do not send us any item until we have supplied a quote for Virus Cleanup and a Booking ID. Any item received without a valid Booking ID will be refused delivery and returned to sender.

Shipping Advice: Please ensure your device is well packaged prior to sending to us. We recommend using a tracked and insured shipping service such as Royal Mail Special Delivery as we cannot be held responsible for any loss or damage caused while your device is in transit to us.

Payment: On completion of the Virus Cleanup we will contact you to arrange payment. Your device will be held until payment is received in full. A VAT invoice will be sent to your email address with payment details for your records. Any Virus Cleanup which remains unpaid after 6 months will be deemed unwanted and disposed of. Please note that if payment is made via PayPal we can only ship to the address used in the PayPal transaction. See PayPal's Terms and Conditions, Section 11.6 for further information.

Item Beyond Economical Repair: Any device deemed to be beyond economical repair may be returned to you for a return fee of £9.99. Alternatively we can dispose of your unwanted device free of charge if required.

Your Data: Please be aware that we do not accept responsibility for any loss of data however so caused. Ensure that any data you require is securely backed-up prior to shipping your device to us. We offer a data backup service for all Virus Cleanup requests, although this may not be possible under certain circumstances and does not guarantee data safety. Please indicate in your request if a data backup is required.

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For full terms and conditions please see our Repair Terms & Conditions